Privacy Policy

We are Core Fulfilment Limited, a company registered in England and Wales under company number 03439236 and with our registered office at Elmbank House Lodge, Sandbach CW11 3HD. Our VAT number is [INSERT VAT NUMBER]. We refer to ourselves as "we", "us" or "our" in this document.

This policy ("Privacy Policy") (together with our Website Terms and Conditions (http://www.myactiveplus.com/terms-and-conditions) and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us as the operator of Our Site. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting Our Site you confirm that you accept this Privacy Policy and agree to abide by it. If you do not agree to it, please refrain from using Our Site.

Although AXA ICAS Limited, a company registered in England and Wales under company number 02548573 and with its registered office at 5 Old Broad Street, London, EC2N 1AD ("AXA") has authorised its trade mark to be used in conjunction with our website ("Our Site"), we are solely responsible for all sales made through Our Site and AXA therefore has no rights or obligations under the terms of any contract of sale created through Our Site. In certain circumstances AXA may also use your personal data. Where this is the case, this Privacy Policy also sets out how AXA will treat your data. Please see section 3 in particular for more details.

  1. Information we may collect from you

    1. Information you give us. When you register or purchase or attempt to purchase products and/or services ("Products") through Our Site we may collect and process the following data about you:

      1. identity details, such as your name, date of birth, age and sex;

      2. contact details, such as your delivery address, phone number(s) and email address(es);

      3. information regarding payments, such as your card details and billing address; and

      4. login details, such as your username and password.

    2. Information we collect about you. Where you browse Our Site and regardless of whether you register or make a purchase we may collect the following information about you:

      1. technical information regarding your usage of Our Site, including the Internet protocol (IP) address used to connect your computer to the Internet, the location from which you access Our Site,  browser type and version and operating system and platform; and

      2. information about your visit, including the  web pages you click to while browsing or accessing/leaving Our Site; Products you view or search for; length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs) and methods used to browse away from Our Site.

    3. Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on this site. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

  2. Uses made of the information.  We use information held about you in the following ways:

    1. Information you give to us. We will use this information:

      1. to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us, which includes responding to any queries which you may raise;

      2. to process payment in relation to any Products purchased through Our Site;

      3. to provide you with information about goods and services we offer that are similar to those that you have already purchased or enquired about;

      4. provided you have consented to this, to provide you, or permit selected third parties to provide you, with information about other goods or services which may interest you; to notify you about changes to our service; and

      5. to ensure that content from Our Site is presented in the most effective manner for you and for your computer.

    2. Information we collect about you. We will use this information:

      1. to administer Our Site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

      2. to improve Our Site to ensure that content is presented in the most effective manner for you and for your computer;

      3. to allow you to participate in interactive features of our service, when you choose to do so;

      4. as part of our efforts to keep Our Site safe and secure;

      5. to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;

      6. to make suggestions and recommendations to you and other users of Our Site about goods or services that may interest you or them.

    3. Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

  3. Use of your information by AXA

    1. Provided you have consented to this, we may pass the information described in section 2 above to AXA, which may use it for the following purposes:

      1. to provide you with information about other goods and services offered by AXA that are similar to those that you have already purchased or enquired about; and

      2. to provide you or permit selected third parties to provide you, with information about goods or services which may interest you.

    2. AXA may also combine the information with other information held by it in relation to you.

    3. Where your information is used by AXA it will continue to be used in accordance with the terms of AXA's privacy policy, which is available on AXA's website at www.axa.co.uk.

  4. Payments

    1. If you wish to purchase a Product, we will direct you to make payment through a third party provider (SagePay).

    2. While we have taken reasonable steps to ensure the reliability of our payment provider, we are not responsible for their handling of your transaction or the way in which they treat your personal data. You should refer to their Privacy Policy to confirm how they will use your personal data.

  5. Disclosure of your information

    1. We and AXA may share your personal information with any member of our or AXA's group (as appropriate), which means our or its subsidiaries, ultimate holding company and the subsidiaries of those holding companies.

    2. In addition to this (and to us sharing your information with AXA as set out in section 3 above), we may share your information with selected third parties including:

      1. Voucher Providers (as referred to in the Website Terms and Conditions), who shall use your information in accordance with their own privacy policies;

      2. business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you;

      3. analytics and search engine providers that assist us in the improvement and optimisation of Our Site; and

      4. credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.

    3. We and AXA may also disclose your personal information to other third parties in the following circumstances:

      1. in the event that we or AXA sell or buy any business or assets, in which case we or AXA may disclose your personal data to the prospective seller or buyer of such business or assets;

      2. if we or substantially all of our assets or AXA or substantially all of its assets are acquired by a third party, in which case personal data held by us or AXA (as appropriate) will be one of the transferred assets;

      3. in the event that another entity becomes responsible for the operation of Our Site (in whole or in part), in which case the personal data held by us will be transferred to that entity; and

      4. if we or AXA have been legitimately asked or required to disclose your information for legal or regulatory purposes or as part of legal proceedings or prospective legal proceedings or to protect the rights, property or safety of us or AXA, users of Our Site or others.

  6. Linking or framing

    1. We may link to and embed content from a variety of other websites, including the websites of our partner networks, advertisers and affiliates. We may also from time to time display advertisements from third parties on our Site. A link or frame does not represent any endorsement or recommendation by us and does not mean that we have any association with the linked web site. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

    2. We do not have access to or control over cookies or other features that these sites may use, and the information practices of these advertisers and third-party websites are not covered by this Privacy Policy. Please contact them directly for more information about their privacy practices.

  7. Where we store your personal data

    1. The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or AXA or for one of our or AXA's suppliers (as appropriate). Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We and AXA will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

    2. Where we have given you (or where you have chosen) a password which enables you to access certain parts of Our Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

    3. Unfortunately, the transmission of information via the internet is not completely secure. Although we and AXA will do our best to protect your personal data, neither we nor AXA can guarantee the security of your data transmitted to Our Site; any transmission is at your own risk. Once your information has been received, strict procedures and security features will be used to try to prevent unauthorised access.

  8. Your rights

    1. You have the right to ask us and/or AXA not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we (or AXA) intend to use your data for such purposes or if we (or AXA) intend to disclose your information to any other third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.  You can also exercise the right at any time by contacting us at [email protected] or AXA at Active+, Elmbank House Lodge, Sandbach CW11 3HD.

    2. The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our or AXA's costs in providing you with details of the information we or AXA hold about you.

  9. Changes to our Privacy Policy

    1. Any changes we may make to our Privacy Policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our Privacy Policy.

  10. Contact

    1. Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to [email protected].