Active+ Loyalty Points

Our Loyalty Points reward you for certain actions that you take on the site. For example, points are awarded based on making purchases, recommending your friends and for subscribing to joining our newsletter.

Benefits of Loyalty Points for Registered Customers

Once registered you will be able to earn and accrue Active+ loyalty points, which are then redeemable at time of purchase towards the cost of your order. Active+ Loyalty points are an added bonus to your shopping experience on the site and just one of the ways we thank you for being a loyal customer.

Earning Active+ Loyalty Points

Points can currently be earned for:

  • Making purchases — every time you make a purchase you earn points based on the price of products purchased and these points are added to your Loyalty Points balance
  • Registering on the site
  • Subscribing to a newsletter for the first time
  • Sending Invitations — Earn points by inviting your friends to join the site
  • Converting Invitations to Customer — Earn points for every invitation you send out which leads to your friends registering on the site
  • Converting Invitations to Order — Earn points for every invitation you send out which leads to a sale

Loyalty Points Exchange Rates

For every £1.00 that you spend on the Active+ website, you will automatically be awarded 1 Active+ Loyalty Point.  Each point is worth £0.02 so for every 250 points you save, you will receive a £5.00 discount on future orders. Points earned will be added to your account once your order has been processed and despatched.

Using Your Loyalty Points

You can redeem your Loyalty points at checkout. If you have accumulated enough points to redeem you will have the option of using points as one of the payment methods. The option to use Loyalty Points, as well as your balance and the monetary equivalent this balance, will be shown to you in the Payment Method area of the checkout. Redeemable Loyalty Points can be used in conjunction with other payment methods such as credit cards, gift cards and more.

Managing My Loyalty Points

You have the ability to view and manage your points through your Customer Account. From your account you will be able to view your total points (and currency equivalent), minimum needed to redeem, whether you have reached the maximum points limit and a cumulative history of points acquired, redeemed and lost. The history record will retain and display historical rates and currency for informational purposes. The history will also show you comprehensive informational messages regarding points, including expiration notifications.

Loyalty Points Expiration

Loyalty points have a lifespan of 24 months and will expire in the order in which they were first earned.

Note: You can sign up to receive email notifications each time your balance changes when you either earn, redeem or lose points, as well as point expiration notifications. This option is found in the Loyalty Points Section of the My Account area.

For terms and conditions relating to Active+ Loyalty Points, please see Section 19 of the Website Terms and Conditions (